In-person booking terms

Your package or upgrade

Global Pet Services Ltd, trading as Paws n Klaws, supplies these experiences. Company 17494019. Registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. Contact: info@pawsnklaws-petservices.co.uk; 01935 348843; Three Acres, Limington Road, Yeovil, BA22 8LX, United Kingdom. Not VAT registered — no VAT charged.

The selected course page and checkout identify the programme, number of days, supervised teaching hours and total GBP price per person. A full package includes 12 months of its matching online course from verified payment. An upgrade purchases the in-person experience only: your existing online access and its end date remain unchanged.

If your verified learner account already has active access to the matching online course, including through the four-course bundle, the upgrade costs the published package price minus the current individual online course price. This is an upgrade allowance, not a cash refund. It cannot be transferred to another learner or applied twice to the same experience.

Payment and arranging your dates

Sign into your own verified learner account, check the selected programme and price, actively accept these terms and confirm that dates will be arranged after payment. Square takes a single payment. A completed payment verified by the training hub accepts your purchase; pending or failed payments do not create a paid booking. You can save a purchase confirmation containing the accepted terms from your account.

You are buying an undated experience. Payment does not reserve a particular date or time. Submit your availability in My courses after payment. Our team agrees all training dates, the exact Yeovil-area venue, instructor, group arrangements, equipment and preparation with you before confirming your sessions in your account. Do not travel or bring a dog until arrangements are confirmed.

Please request and arrange the practical training within 12 months of verified payment. Both dates for a two-day programme must be agreed together. The usual training day is 09:00–16:00, comprising six hours of teaching and one hour of breaks; the confirmed arrangements govern your actual attendance.

If we cannot offer mutually suitable dates or deliver the advertised practical programme within that period, we will offer an agreed extension or refund the undelivered practical component. A full package separately identifies the online and practical amounts; an upgrade is entirely the practical amount. This does not limit any additional refund or remedy you are entitled to. Contact us before payment if you require a particular date or accessibility arrangement.

Preparation and completion

Complete the matching online modules and pass the knowledge assessment before attending. An upgrade does not renew expired online access; contact us if you need help preparing before an agreed session. Your account keeps existing learning progress when you upgrade.

Suitable dogs, manikins, models, recordings and fictional scenarios are selected for welfare and safety. Do not bring your own dog unless agreed. First-aid practical techniques are taught by an appropriately qualified instructor using suitable training aids. No resuscitation or choking manoeuvres are practised on live dogs.

A separate practical completion certificate requires instructor-confirmed attendance and completion of the full agreed programme, plus the online completion requirements. Payment alone is not a pass. These are independent training experiences, not accredited qualifications, veterinary qualifications or authorisation for unsupervised work.

Cancellation, changes and refunds

Consumer statutory rights remain. For the undated practical service, consumers normally have 14 days from contracting to cancel without giving a reason. We do not start practical teaching within that period unless you separately and expressly request it after agreeing dates. Any early-start request must explain proportionate payment for services supplied and loss of the cancellation right only after the service is fully performed with the required acknowledgement.

Starting the included online course does not remove your cancellation rights for the practical service. Digital-content consent applies only to the online component, under the separate online terms below. Where the required digital consent or confirmation is missing, the relevant statutory rights remain.

After applicable cancellation rights have ended, we do not offer discretionary change-of-mind refunds. Any practical cancellation charge is limited to reasonable actual net loss caused by the cancellation, after steps to reduce that loss and any resale. We will explain the calculation. A general non-refundable description does not override your statutory rights.

Tell us promptly if you need to change confirmed dates. We will discuss an alternative; any proposed reasonable additional cost must be disclosed and agreed before a change is accepted. If we cancel, substantially change the programme or cannot provide it, you may choose suitable replacement arrangements or the refund due for the undelivered service.

To cancel where entitled, email info@pawsnklaws-petservices.co.uk or write to Three Acres, Limington Road, Yeovil, BA22 8LX, United Kingdom, stating your name, account email, programme, order reference and decision to cancel. Eligible refunds are made within 14 days of your cancellation notice, using the original payment method unless agreed otherwise, without a refund fee. Your rights for faulty or misdescribed content and services supplied without reasonable care and skill remain.

Your information and other terms

The team can review your purchase, availability, optional contact number, arrangements and learning progress to deliver training. Other learners cannot see these records. Include only information needed for scheduling; discuss sensitive support needs privately with us.

The account, safety, complaints, responsibility and governing-law provisions in the online terms below also apply as relevant. The practical provisions above govern the practical service; online-only exclusions do not remove what your practical package includes. Nothing excludes liability or rights that cannot lawfully be excluded.

Online component terms

For a package containing new online access, the online course terms apply to that component. They are included in the download and in your saved purchase confirmation.

Optional cancellation form

Optional cancellation form
To: Global Pet Services Ltd, trading as Paws n Klaws
Email: info@pawsnklaws-petservices.co.uk

I give notice that I cancel my practical training purchase.
Programme:
Order reference:
Order date:
Name:
Account email:
Address:
Date:
Signature (only if sent on paper):