Five full days of centre-management workshops, operational simulations and individual project review. Build a complete operating pack with licensing, insurance, vaccination tracking, renewal planning and inspection evidence; test it against welfare, staffing, financial and continuity constraints.
5 full days30 supervised teaching hoursIndividual feedback
What you will practise
Manage licensing, insurance, renewal deadlines and a clear compliance authority structure.
Build realistic capacity, rota and staff competence plans.
Prepare inspection evidence, audit vaccination/consent records and verify corrective actions.
Develop transparent budgets and accurate customer communications.
Present and revise a complete centre operating plan and 90-day improvement programme.
Who is it for?
Learners who have completed both earlier professional pathway courses and are preparing for management responsibilities.
PLAN YOUR PRACTICAL TRAINING
Course dates & available places
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Times shown are UK local time. Multi-day programmes require every listed date.
01
Prepare online
Complete both Stage 1 and Stage 2 before purchasing management, then complete the management online modules and pass its assessment before attending. Bring fictional exercise and project drafts; no confidential business or personal records. All five agreed days are required. This independent programme does not award a regulated qualification or operating licence.
Attend both agreed training days with a supervisor. Demonstrations, guided practice and repeated scenarios give you time to ask questions, receive feedback and improve.
03
Reflect and develop
Receive individual feedback and a development plan. A practical completion certificate becomes available after the instructor confirms attendance and completion of the full agreed programme. Online progress and knowledge results remain separate from practical feedback.
YOUR TRAINING DAYS
A full programme with time to practise
30 hours of supervised teaching across 5 full days, plus 5 hours of breaks. The typical day runs from 09:00 to 16:00, including two 15-minute breaks and a 30-minute lunch break. Final timings are confirmed with your session arrangements.
All 5 dates are agreed after payment and before attendance. They may be consecutive or held on separate agreed dates. The package price covers every training day.
Each learner receives supervised practice and feedback. Activities are adjusted to the learner and dog; models, video and fictional scenarios are used whenever live practice is unsuitable.
DAY 1 OF 5
Day 1 · Licensing, insurance and operational capacity
6 teaching hours · 1 hour of breaks
09:00–10:00Licensing and renewal workshop60 minutes
Review prerequisite completion, then define a fictional centre and applicable England activity. Build a conditions register and renewal calendar, calculate the ten-week renewal point and test a delayed permission decision.
Your practice and feedback: Produce a verified-scope checklist, renewal actions and an appropriate booking restriction.
10:00–10:15Morning break · 15 minutes
10:15–11:45Insurance verification and accountable decisions90 minutes
Compare a mock schedule, wording and endorsements with the proposed boarding and transport services. Check employers’ liability, care/custody/control questions, limits, exclusions and renewal continuity. Assign decisions, deputies and document control.
Your practice and feedback: Produce an insurance register, written clarification request and service limits while cover is unverified.
11:45–12:15Lunch break · 30 minutes
12:15–13:45Capacity and rota modelling90 minutes
Map individual-care demand, usable spaces, competent staff, breaks and concurrent tasks. Identify the limiting resource and revise capacity when a room or person becomes unavailable.
Your practice and feedback: Produce a realistic rota and booking ceiling with assumptions.
13:45–14:00Afternoon break · 15 minutes
14:00–15:30Operational challenge and communication90 minutes
Rehearse reducing service after an absence without transferring risk to remaining dogs or staff. Prepare a factual team briefing and customer update.
Your practice and feedback: Defend the restriction and demonstrate accepted task allocation.
15:30–16:00Individual review and next steps30 minutes
Review the learner’s evidence, corrections and questions. Repeat a priority decision through safe simulation and identify the limits of what was observed. Agree preparation for the next session or a personal development plan.
Your practice and feedback: Record specific feedback, remaining supervision needs and an accepted next action.
DAY 2 OF 5
Day 2 · People, competence and fair leadership
6 teaching hours · 1 hour of breaks
09:00–10:00Role and selection workshop60 minutes
Translate service needs into clear duties, competence expectations and support. Review fictional selection evidence using relevant consistent criteria.
Your practice and feedback: Create a role profile and fair evidence checklist.
10:00–10:15Morning break · 15 minutes
10:15–11:45Induction and competence matrix90 minutes
Design role-specific induction, safe simulation and observation. Distinguish introduced, practised, observed and authorised tasks, including deputies and out-of-hours needs.
Your practice and feedback: Produce a competence matrix with actual scope and review triggers.
11:45–12:15Lunch break · 30 minutes
12:15–13:45Feedback and performance conversations90 minutes
Practise supportive conversations about unreliable records and missed checks. Examine workload and unclear instructions alongside individual learning needs; identify when qualified advice is needed.
Your practice and feedback: Give specific feedback and agree a fair supported improvement plan.
13:45–14:00Afternoon break · 15 minutes
14:00–15:30Delegation and reporting culture90 minutes
Run a scenario where a junior colleague raises a concern about senior practice. Secure care, preserve evidence and allocate a fair review without retaliation or unsupported conclusions.
Your practice and feedback: Demonstrate accountable delegation and a safe reporting response.
15:30–16:00Individual review and next steps30 minutes
Review the learner’s evidence, corrections and questions. Repeat a priority decision through safe simulation and identify the limits of what was observed. Agree preparation for the next session or a personal development plan.
Your practice and feedback: Record specific feedback, remaining supervision needs and an accepted next action.
DAY 3 OF 5
Day 3 · Welfare assurance and resilient operations
6 teaching hours · 1 hour of breaks
09:00–10:00Audit design and sampling60 minutes
Build a condition-to-evidence inspection index and sample across shifts. Trace vaccination evidence, consents, actual attendance and staff cover; distinguish minimum requirements from higher standards and internal controls.
Your practice and feedback: Prepare an audit plan that tests actual care.
10:00–10:15Morning break · 15 minutes
10:15–11:45Care trace and corrective action90 minutes
Run the mock inspection case with missing vaccination evidence, an outdated consent and double-booked cover. Protect care, preserve original records, prioritise corrections and verify later effectiveness.
Your practice and feedback: Produce an evidence-based action register and closure criteria.
11:45–12:15Lunch break · 30 minutes
12:15–13:45Premises and supplier readiness90 minutes
Review mock maintenance, release and supplier records. Identify unverified accommodation and backup arrangements; map critical dependencies and safe alternatives.
Your practice and feedback: Create a verified-resource register and withdrawal-from-use decision.
13:45–14:00Afternoon break · 15 minutes
14:00–15:30Continuity tabletop90 minutes
Run a combined utility-loss and staff-absence simulation. Allocate incident leadership, complete care, communications and appropriate professional contact, then define reopening checks.
Your practice and feedback: Demonstrate a workable restricted-service and recovery plan.
15:30–16:00Individual review and next steps30 minutes
Review the learner’s evidence, corrections and questions. Repeat a priority decision through safe simulation and identify the limits of what was observed. Agree preparation for the next session or a personal development plan.
Your practice and feedback: Record specific feedback, remaining supervision needs and an accepted next action.
DAY 4 OF 5
Day 4 · Finance, customer trust and information
6 teaching hours · 1 hour of breaks
09:00–10:00Budget assumptions and service units60 minutes
Define fictional service units, included provision and cost categories. Check double counting, usable capacity and uncertainty before calculations.
Your practice and feedback: Create an auditable assumptions sheet.
10:00–10:15Morning break · 15 minutes
10:15–11:45Contribution, break-even and sensitivity90 minutes
Calculate the course’s fictional examples, test lower demand and higher costs and compare options that preserve welfare. Separate cash timing from profit and identify advice needed for real decisions.
Your practice and feedback: Produce correct calculations with explicit limitations and safe options.
11:45–12:15Lunch break · 30 minutes
12:15–13:45Complaints and factual communication90 minutes
Rehearse a care complaint, preserving records and addressing immediate welfare. Draft an acknowledgement, investigation plan and accurate update without disclosing unrelated information.
Your practice and feedback: Demonstrate a fair response and accountable review.
Map fictional client and staff records, current consents, role-based access and justified retention. Distinguish the minimum three-year licence-record period from other categories; rehearse readable retrieval, backup recovery and a disclosure response.
Your practice and feedback: Create a proportionate information map and incident action record.
15:30–16:00Individual review and next steps30 minutes
Review the learner’s evidence, corrections and questions. Repeat a priority decision through safe simulation and identify the limits of what was observed. Agree preparation for the next session or a personal development plan.
Your practice and feedback: Record specific feedback, remaining supervision needs and an accepted next action.
DAY 5 OF 5
Day 5 · Centre management capstone
6 teaching hours · 1 hour of breaks
09:00–10:00Operating-pack presentation60 minutes
Present the eight linked project outputs and identify assumptions requiring real-world verification. Include the compliance file: licence/insurance registers, renewal calendar, vaccination/consent tracker and inspection index. Cross-check capacity, people, care, continuity, budget and communications.
Your practice and feedback: Provide a coherent operating pack with visible evidence gaps.
Respond to renewal uncertainty, an insurance activity gap and a vaccination query alongside staff absence and a care concern. Revise bookings, rota, communications and financial assumptions consistently.
Your practice and feedback: Demonstrate welfare-led management and consistent revised documents.
11:45–12:15Lunch break · 30 minutes
12:15–13:45Defend decisions and receive challenge90 minutes
Explain rejected options, limits and professional escalation. The tutor challenges a backup arrangement, a cost assumption and an unowned action; revise each using evidence.
Your practice and feedback: Defend decisions without invented approvals or guaranteed outcomes.
13:45–14:00Afternoon break · 15 minutes
14:00–15:30Portfolio review and improvement planning90 minutes
Review the 24 core management exercises, three compliance workshops and final project. Build a 30-, 60- and 90-day improvement plan with owners, resources, measures and review triggers.
Your practice and feedback: Produce an actionable development plan and record further support needed.
15:30–16:00Individual review and next steps30 minutes
Review the learner’s evidence, corrections and questions. Repeat a priority decision through safe simulation and identify the limits of what was observed. Agree preparation for the next session or a personal development plan.
Your practice and feedback: Record specific feedback, remaining supervision needs and an accepted next action.
BEFORE YOU CHOOSE
Your course questions
Which courses must I complete first?
Complete both Stage 1 and Stage 2 before purchasing management, then complete the management online modules and pass its assessment before attending. Bring fictional exercise and project drafts; no confidential business or personal records. All five agreed days are required. This independent programme does not award a regulated qualification or operating licence.
Where does the in-person training take place?
Sessions are planned in the Yeovil area of Somerset. After payment, submit your availability in My courses. The team agrees the dates, exact venue, instructor, group arrangements and equipment before confirming your attendance. Payment does not reserve a specific date.
How much supervised training is included?
The package includes 5 full days with 30 supervised teaching hours and 35 hours on site including breaks. The matching online course is included for 12 months.
Can I bring my own dog?
Do not bring your dog unless this has been agreed in advance. Suitable dogs, models, video and fictional scenarios are used according to welfare needs and the learning activity.
How do I book a practical course?
Sign in and pay for the full package with Square. If you already have active access to the matching online course, your account receives the lower in-person upgrade price. Submit preferred dates in My courses after verified payment. Arrange your experience within 12 months; the team confirms dates and session details.
Are practical course bookings refundable?
Practical dates are arranged after payment. Statutory cancellation rights remain separate from digital-course access. After those rights end, any cancellation charge is limited to reasonable actual net loss. Undelivered practical training is refundable where we cancel or cannot arrange suitable dates. Read the package and upgrade terms before paying.
Is the practical completion certificate accredited?
No. A practical completion certificate recognises instructor-confirmed attendance and completion of the agreed programme. It is not an accredited qualification or authorisation for unsupervised work.
Plan your visit
Sessions are planned in the Yeovil area. After payment, submit your availability in My courses; the team agrees dates, exact venue, instructor, group arrangements and equipment before confirming your attendance. Tell us about access requirements so we can discuss suitable arrangements. Do not bring your own dog unless explicitly agreed in advance. We will confirm clothing, footwear, lunch arrangements and any preparation with you.
Learning that puts welfare first
Live-dog observation or handling takes place only with suitable dogs, appropriate consent and direct supervision. A dog’s comfort takes priority; models, video or scenarios may replace an activity. Learners never take sole responsibility for dogs. No fear, aggression or distress is deliberately created for teaching.
What this package means
These are independent training experiences, not accredited qualifications, veterinary training or professional certification. Attendance and feedback do not establish competence for unsupervised work. First aid never replaces veterinary care.
Before you pay
Pay for the full package, or sign in to receive the in-person upgrade price if you already have active access to the matching online course. The included online course opens after completed-payment verification. An upgrade adds the practical experience while keeping your existing online access dates and progress. Practical dates are arranged after payment within 12 months; payment does not reserve a specific date. Read the package and upgrade terms before paying.